Right here’s how Logan Airport ranked in an airport satisfaction research

Journey

The three most vital components examined within the J.D. Energy research: terminal amenities, airport arrival/departure, and baggage declare.

Traveler satisfaction at Logan Worldwide Airport might use some enchancment, in response to the annual J.D. Energy 2023 North America Airport Satisfaction Research launched on Wednesday.

Logan Airport ranked No. 16 out of the 20 mega airports ranked within the research, outlined as airports with 33 million or extra passengers per 12 months. It earned a rating of 762 out of 1,000, tying with Fort-Lauderdale Hollywood Worldwide Airport. Final 12 months, Logan ranked No. 17 with a rating of 754.

The No. 1 airport for buyer satisfaction on the mega airport record is Detroit Metropolitan Wayne County Airport, with a rating of 800 out of 1,000.

Traveler satisfaction was decided by inspecting six components (so as of significance): terminal amenities; airport arrival/departure; baggage declare; safety verify; check-in/baggage verify; and meals, beverage, and retail.

“We proceed to make investments to assist financial progress, enhance effectivity all through the airport, and present an elevated buyer expertise,” a Massport official stated in a press release to Boston.com. “Repairing our getting old infrastructure so as to modernize our amenities at Boston Logan is essential to assembly the longer term wants of our vacationers. As at all times we recognize our passengers’ persistence throughout this time.”

Current enhancements to Logan embody the enlargement of Terminal E with 4 new gates to fulfill worldwide passenger demand and a roadway challenge that can cut back congestion slated for completion this fall, famous Massport.

General satisfaction at airports has elevated by three factors this 12 months, as much as 780 from 777, in response to the research, resulting from enhancements in terminal amenities; meals, beverage, and retail service; and baggage declare.

“It has not been a simple 12 months for North American airports, however main capital enhancements they’ve made over the past a number of years and new investments in getting meals, beverage and retail operations again up and operating at full capability have helped them handle the crush of passengers,” stated Michael Taylor, managing director of journey, hospitality, and retail at J.D. Energy, in a press release. “Whereas airports are doing a great job dealing with the present points, there’s nonetheless extra they may do to enhance passenger expertise whereas additionally bettering their very own backside traces. Completely satisfied passengers spend much more cash on the airport, so ongoing efforts to unfold passenger volumes all through the day and ship superior service in any respect buyer touchpoints might be important.”

The research, now in its 18th 12 months, was primarily based on 27,147 surveys of departure and arrival experiences (together with connecting airports) accomplished by U.S. or Canadian residents who traveled by way of at the least one U.S. or Canadian airport and was performed between August 2022 and July 2023.

Try the J.D. Energy 2023 North America Airport Satisfaction Research.