A majority of present and former MBTA riders have felt unsafe at one level or one other whereas taking the T, in line with a brand new ballot launched final week.
The MassINC Polling Group surveyed 1,000 residents within the MBTA’s service space and located that 70% have felt unsafe at the very least a few times as a result of situation of the trains, buses, stations, or different infrastructure.
The ballot was performed in August, through the Sumner Tunnel closure however earlier than information of the upcoming Purple Line shutdowns and the discharge of two studies documenting shortcomings within the MBTA’s observe inspection course of.
The transit system has grappled with staffing challenges and getting old infrastructure, which got here to a head earlier this 12 months when the T applied widespread velocity restrictions after discovering lacking and inconsistent documentation on observe repairs.
MBTA riders who felt unsafe gave decrease rankings
In line with the MassINC ballot, solely 28% of residents described the MBTA’s subway and trolley service nearly as good or wonderful, in comparison with 27% of survey takers who rated it poor. Buses scored extra favorably, with 35% of respondents saying service was at the very least good, and the commuter rail got here out on high, with 46% describing it nearly as good or wonderful.
Security considerations seem like weighing down the general rankings, MassINC mentioned.
“Riders who’ve felt unsafe a number of occasions give every T service decrease rankings, an indication that considerations about security are an necessary a part of total impressions of the system,” the group mentioned.
Likewise, riders who’ve felt unsafe had been much less more likely to paint a rosy image of the place the T might be 10 years from now. A plurality of survey takers — 45% — mentioned they suppose the T might be higher in a decade, in comparison with 30% who felt will probably be the identical, and 16% who suppose will probably be worse.
In the meantime, MBTA Basic Supervisor Phillip Eng is on a mission to show the T round, talking at size about the necessity to enhance the company’s processes and alter its security tradition.
Scrutiny over close to misses, security considerations
That work is commonly simpler mentioned than performed.
Final week, the Federal Transit Administration ordered the MBTA to make instant modifications after staff had been almost struck by trains 4 occasions up to now month. Federal regulators beforehand flagged the difficulty of “close to misses” earlier this 12 months, ordering the T to submit a plan to enhance employee security.
“Regardless of taking these actions, during the last month [the] MBTA has skilled 4 further close to miss occasions, together with two incidents on the Purple Line and two on the Inexperienced Line,” FTA Affiliate Administrator and Chief Security Officer Joe DeLorenzo wrote in a letter Thursday. “The MBTA additionally did not report these close to misses as required by the Massachusetts Division of Public Utilities (DPU).”
As just lately as this week, a Purple Line prepare reportedly ignored a sign to cease and blew previous some observe staff at 25 mph on Monday, in line with a report obtained by The Boston Globe.
The identical Purple Line operator and observe staff had been additionally concerned in an analogous close to miss on Sept. 11 on the northbound tracks between Harvard and Porter, the Globe reported. Nobody was injured, and the operator has been taken out of service whereas the MBTA investigates, a T spokesperson informed the newspaper.
Beginning instantly, the T now should notify the FTA of close to misses inside two hours. The federal company ordered a number of different actions, together with a complete evaluation of every shut name that has occurred since Aug. 1.
The T can also be going through strain from Sens. Elizabeth Warren and Ed Markey over its ongoing questions of safety, the Globe reported.
The senators despatched a letter to Eng and DPU Chair Jamie Van Nostrand final week asking for a briefing about current security incidents and long-term plans to deal with points throughout the T, in line with the Globe.
“The communities that depend on the T deserve dependable, protected, accessible, and climate-forward transit,” the senators reportedly wrote of their letter.
In a press release to the Globe final week, Eng additionally doubled down on the necessity for a safer MBTA.
“I’ve made it very clear to our workforce that security on or round MBTA gear and property is my main precedence, and everybody — at each degree of the group — should work collectively to forestall these security incidents and ship on our dedication to offer our riders with the extent of service they anticipate and deserve,” he informed the newspaper.
Keep updated on all the newest information from Boston.com