How JetBlue ranked amongst America’s greatest airways for 2023, in accordance with The Factors Man

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The service scored excessive in cabin options and low in timeliness.

JetBlue clients in 2022 loved the biggest financial system seats within the U.S., however confronted delays and cancellations, in accordance with The Factors Man.

JetBlue, Logan Worldwide Airport‘s largest service, ranked No. 7 on the journey web site’s annual checklist of the perfect airways within the U.S., the identical place as final 12 months. For the fifth 12 months in a row, the positioning named Delta Air Strains the perfect airline in America.

The positioning examined the next components to find out the rating: reliability (30%), expertise (25%), loyalty (25%), and prices and attain (20%), utilizing airline knowledge from Jan. 1, 2022 by way of Dec. 31, 2022.

JetBlue scored 47.68 out of 100 (down from 49.51 final 12 months), whereas bottom-scoring Frontier scored 27.74 and top-scoring Delta scored 66.31 out of 100.

As an entire, airways did a worse job in 2022 than in 2021, in accordance with the positioning, with most airways producing decrease scores than the earlier 12 months (apart from Spirit, United, American, and Alaska) and buyer complaints growing from 3.14 complaints per 100,000 passengers to five.89 per 100,000 — a soar of 87.6% 12 months over 12 months.

JetBlue shined within the expertise class, notably in cabin options.

“As soon as once more, JetBlue was the highest airline for cabin options, with complimentary Wi-Fi throughout its total fleet plus seatback TVs and the biggest financial system seats within the U.S.,” wrote the positioning.

JetBlue’s lowest performing areas have been timeliness (how incessantly a flight on the airline was delayed), cancellations (how incessantly a flight on the airline was canceled), and the dealing with of wheelchairs and scooters (how incessantly an airline mishandled a mobility machine).

Southwest dropped from second place to fifth place, largely because of the airline’s vacation meltdown final 12 months, in accordance with the positioning.

A latest report by the US PIRG Training Fund mentioned JetBlue had among the many worst grievance ratios in 2022.